Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. For our International delivery & shipping rates click here.
It depends on where you are! Orders shipped in the UK can take up to 4 working days to arrive via Standard - tracked and up to 3 working days via Business - tracked. Orders placed before 14:00 BST will usually be shipped the same day.
You will receive a tracking number once your order has been dispatched. Overseas deliveries can take anywhere between 7-16 days. Delivery details will be provided in your confirmation email.
If you still haven't received your order and you should have then please get in touch with us as soon as possible.
Our preferred couriers are Hermes, DPD in the UK. You’ll be asked to select a delivery method during checkout.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Please note that we usually only accept returns for unopened products, however, if you do encounter a problem just get in touch and we'll do our best to make things right!
Yes of course! Once you add your product to your basket you have the option to add a gift note at the bottom. You also have the opportunity to add a gift note when reviewing your basket just prior to checkout. For anything else, gift-related, please get in touch and run it by us.
Yes of course.
We've spent a lot of time to ensure that our packaging is not only great quality but that it can be fully recycled. Most coffee bags, with a degassing value, are not recyclable without first separating elements of the bag prior to disposal. Our coffee bags (including value) can be placed straight in to your home recycling bin without any fuss. Your coffee tube is made from 100% recycled cardboard.
Our coffee tubes are designed to house your whole bean or ground coffee from your recyclable coffee bag. If you already have a tube and need a refill then these can be purchased in our store.
Our Nespresso compatible compostable pods are 100% compostable. The capsules can be home composted but will break down quicker if industrially composted. For any further questions about our materials used and processes involved please get in touch and we'll be happy to answer any questions.
You can contact us through our contact page or at firstname.lastname@example.org and we will be happy to assist you.